Are you being served?
In this three hour introductory workshop, you will learn what a customer-focused environment looks like (spoiler alert - it’s not just about the customers!) and how to create one within your own organization. Topics will include:
- Who are Your Customers?
- Creating a Customer Service Vision
- Elements of a Service Culture
- Service Breakdown and How to Recover
- Building High-Performance Teams
- Service Checklist/Assessment
1. A clear understanding of who their customer is and what they expect.
2. Knowledge of the ‘Four Elements of a Service Culture’.
3. An organizational assessment and improvement plan.
About the facilitator:
Frank has over 30 years of experience and a passion to help people succeed.
When you’re looking for advice, what you need is not more, but better. Enter Frank.
Small organizations don’t have it easy. Between juggling stakeholders and clients and chasing reports you can sometimes lose sight of your larger goals. As the founder of Frank Growth Solutions, Frank Atnikov helps bridge the gap between social good and business best practice.
Frank’s job is to make your job easier. An experienced facilitator, coach and consultant, Frank’s no-nonsense style brings fresh eyes to what’s holding you back. He works with organizations to design functional strategic plans and sustainable strategies to help them grow. His collaborative approach and practical workshops have helped dozens of small businesses, non-profits and entrepreneurs overcome their unique hurdles and flourish.
So when you need a guide, a collaborator, and (sometimes) a little tough love, Frank has you covered.
Before launching Frank Growth Solutions, Frank worked as a general manager of Rainsoft Regina Ltd. and launched MassageWorks in Winnipeg. He eventually sold the company after 10 successful years and put his experience to work providing workshops and one-on-one guidance to social entrepreneurs and not-for-profit/small business start-ups.
Frank draws from a deep network of trusted colleagues to provide wrap-around solutions for all your organizational needs. Some of his valued clients include the City of Winnipeg, Volunteer Manitoba, Volunteer Victoria, FortWhyte Alive, Sscope Inc., L’Arche Winnipeg, Anxiety Disorders Association of MB, S.A.M. Management Inc. and CNIB.